jetbus Privacy Policy

jetbus is an online gaming and betting platform that operates services for users in Bangladesh. This privacy policy ("Policy") applies to the website https://jetbuslogin.cam and jetbus's mobile application.

This policy describes — what types of personal information we collect from our users, the purposes for which that information is used, how it is kept secure, and in what circumstances it may be shared with third parties.

By using jetbus's services, you are considered to have fully read and accepted the terms of this policy. To learn the full terms of our services, please read the Terms and Conditions page.

We collect information in two main ways — directly from you (when you create an account or fill out a form) and automatically (when you use our platform).

2.1 Directly Collected Information

During account registration and management, we collect the following information:

• Full name (in Bengali or English)
• Mobile number (Bangladeshi number)
• Email address
• Date of birth (for age verification)
• Password (stored in hashed form)
• Payment information — such as bKash, Nagad, Rocket, or Upay number (used solely for processing transactions)

2.2 Automatically Collected Information

When you use our site or app, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Time, date, and duration of site visits
• The page from which you arrived at our site (referrer URL)
• Gaming activity history and transaction logs

Collected information is used for the following legitimate purposes:

3.1 Account Management

Information is used to create, verify, and keep your account secure. Your mobile number and email are used for login, password recovery, and two-step verification (OTP).

3.2 Payment Processing

Payment information is used to complete deposits and withdrawals. We process transactions through bKash, Nagad, Rocket, and Upay. A record of each transaction is kept for security and audit purposes.

3.3 Service Improvement

By analysing your usage patterns, we improve platform performance, resolve technical issues, and enhance the user experience.

3.4 Customer Support

When you contact our 24/7 live chat or email support, a record of the conversation is kept to ensure your issue is resolved promptly.

3.5 Security and Fraud Prevention

IP addresses, login activity, and transaction data are monitored to maintain platform security and to detect and prevent fraudulent activity.

jetbus does not sell your personal information to third parties. However, certain information may be shared in the following limited circumstances:

4.1 Payment Processors

The necessary payment information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. These providers follow their own privacy policies.

4.2 Technology and Service Partners

Our game providers and technology partners may receive limited operational data, but never your full identity or financial details. Each partner is bound by a strict confidentiality agreement.

4.3 Legal Obligations

Required information may be provided in compliance with valid directives from competent authorities or court orders under applicable laws of Bangladesh.

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions and running the site's core functions. Without them, accessing your account is not possible.

5.2 Functional Cookies

These cookies are used to remember your preferences (language, display settings) so that you do not need to reconfigure them on each visit.

5.3 Analytics Cookies

Anonymous statistical data is collected to analyse site usage and improve service quality. You can disable this type of cookie from your browser settings, though some functionality may be affected.

jetbus applies industry-standard security measures to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted
• Password Hashing: Your password is never stored directly — only a one-way hash is kept
• OTP Verification: An OTP is sent to your mobile for suspicious login or payment activity
• Firewall and Security Monitoring: Automated monitoring runs 24 hours a day to prevent unauthorised access
• Data Access Controls: Only authorised staff can access specific and limited information
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities

Please note that no method of transmitting information over the internet is completely secure. You are also responsible for keeping your password safe — if you notice any suspicious activity, inform our support team immediately.

We retain your information only for as long as necessary. The general policy is:

• Account Information: For as long as the account is active and for a specified period after closure as required by legal obligations
• Transaction Records: Retained long-term in compliance with financial regulations
• Communication Records: Support tickets and chat history are kept for a specified period
• Cookies and Session Data: Session cookies are deleted when the browser is closed; persistent cookies last for a set period

Information that is no longer needed after an account is closed is securely deleted or anonymised.

As a jetbus user, you have the following rights regarding your personal information:

8.1 Right to Access

You can request to know what information we hold about you. We will provide you with a summary within a reasonable time.

8.2 Right to Rectification

If any of your stored information is incorrect, you can request that it be corrected. Many details can also be updated directly from your account settings.

8.3 Right to Deletion

You can request that your account be deleted. However, some information may need to be retained for a specified period due to legal or financial obligations.

8.4 Right to Object to Processing

You can object to the use of your information for promotional communications. After receiving this request, we will stop using your information for that purpose.

To exercise any right, please contact our support team. To learn more about responsible gambling practices, please read our Responsible Gaming page.

jetbus's services are strictly for persons aged 21+. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If we become aware that a minor's information has entered our database, that account will be closed immediately and the relevant information will be deleted.

If parents suspect that their child has registered on our platform, please contact our support team immediately.

This privacy policy may be updated from time to time as technology, laws, or our services change. For any significant change:

• The "Last Updated" date at the top of the page will be changed
• A notification will be sent to the registered email or via the app for important changes
• Continuing to use the service after a change means accepting the new policy

We recommend visiting this page regularly. To learn more about us, see our About Us page.